OUR policy
Placing an Order
All orders must be placed through our Online Order Form. Orders are filled in the order they are received and based upon availability. In To complete orders, orders should be complete:
Just a Sweet Tooth Order: At least 3 days
Example: pudding, cookies, cheesecake (non-bake), loaf, muffin, dessert eggrolls, doughnut, brownie, cookie, hot chocolate bomb, pie, cobbler, french macarons
Basic Order: At least 5 days in advance
Example: strawberry n rose tower, candy coated treats, parfait, cheesecake, signature cake, bundt cake, cheesecake, basic – cupcake, cakepop, cakeball, cakesicle, cake pizza slice
Custom Orders: At least 3 weeks in advance
Examples: Custom – cake, cupcake, cakepop, cakeball, cakesicle, cake pizza slice
Inspirational photos are a great start, however we will not create an exact duplication of another Artist/Designer. After the submission of your order form, we will respond within 48 business hours. If there are questions about the information provided, we will contact you using the email address/phone number provided.
***A rush fee will be applied to an order that is placed less than the required notice***
Securing an Order
Expressing interest in a dessert and particular time does not secure your order on The Mix-Up Dessert Bar calendar. If payment is not complete by 11:59pm on the due date that is printed on the invoice, the order will be cancelled. The Mix-Up Dessert Bar reserves the right to cancel an order due to non-payment and cannot guarantee availability after.
Pricing and Payment
Size, serving, detail and complexity are factors that drive the total price. All payments must be made electronically through Square (ApplePay and GooglePay is built into Square) or Zelle (info@themixupdessertbar.com). All other forms of payment are not accepted. For orders that are $100.00 or greater than there is a 50% retainer fee due within 48 hours of issuing the invoice. Orders that are less than $100.00 are due immediately. The remaining balance is due 7-21 days (or at the discretion of The Mix-Up Dessert Bar) before pick-up/delivery date.
Modification to order
Due to inflation, prices are subject to change without notice.
Cake Flavor, Color and Design Disclaimer: While there will never be an exact match in representation, The Mix-Up Dessert Bar will make every effort in mastering the customer’s request. The design/color may vary based on the artists interpretation, when providing colors we ask that you are specific in the shade of color(s) that you are requesting (example: lavender, violet, grape, bright lilac (not just purple). Pictures are a start however the monitor/printing configurations can be different.
Dessert Décor: Fresh Flowers are offered, however fresh flowers are not a food product and can contain pesticide, dirt, insects and/or other contaminants.
Photographs
The Mix-Up Dessert bar reserves the right to take and use photos of the desserts, for the use of marketing, advertising and promotional purposes without compensation to the customer. Photos will never be posted before the client has seen the order.
Allergy and Dietary warning
Please notify The Mix-Up Dessert Bar of any known allergies and dietary restrictions when placing an order.
Pick-Up and Delivery option
Customers who decide to pick-up their order; we are NOT responsible for the condition of the order once it is handed to you.