FAQs
Is there a Retainer fee requirement?
Yes, retainer fees are 50% of the total of the order. Retainer fees are NON-REFUNDABLE, because the retainer fee reserves your event date, time and labor hours. A retainer fee will let us know you're serious about placing your order and allow us to start preparing your order. Once the estimate/invoice is sent you have 48 hours to secure your date and time.
ORDERS ARE NOT CONFIRMED UNTIL THE RETAINER FEE IS PAID.
Why is there a certain time/notice requirement for placing an order?
Orders take time and unfortunately there is only 24 hours in a day. Certain items require prep work that range from minutes to a few days. For example, 3-5 days notice means that your order has been placed, priced, and your deposit has been received 3-5 days before your order is needed.
What are the preferred payments?
Zelle (info@themixupdessertbar.com) or ApplePay (number is provided on invoice) are the preferred payments, debit/credit cards (service fee of 3.0% is added to the invoice) and cash are accepted payments.
What is a rush fee?
A rush fee is an extra amount paid by the customer to complete an order less than the specified time/notice requirement. Rush fees depends on the complexity of the order.
Failure to plan on your part, does not constitute an emergency on our part! We often can, and do, accommodate last minute requests, but it cannot be guaranteed if you are not within the proper time frame
Do you deliver?
Yes, delivery is available for all orders but strongly encouraged for Custom orders to be delivered to your event location to ensure there's no issues with transportation. The delivery fee is calculated once the location is provided.